FOLKESTONE INSIDER
How can we help?
THINGS TO KNOW
Frequently Asked Questions
What is the best time to visit Folkestone?
We like to think Folkestone is a year-round destination, but the best time to visit generally falls between May and September, when the weather is warmer and more comfortable for outdoor activities. However, if you’re looking to avoid the crowds or get better deals, the shoulder seasons (April and October) are also great times to visit.
Can I get a refund if I need to cancel or reschedule my trip?
We don’t offer refunds, but we will help you to reschedule your experience where possible, or change to another experience or tour.
Are international-speaking guides available?
Our tours and experiences are usually undertaken in English, however we do have access to friendly locals who can speak French, Italian, Dutch and Spanish. Do challenge us, we are well connected and will always aim to meet your needs.
How long in advance should I book my tour / experience?
Of course we’d say as long in advance as you can!! But we understand that is not always possible. The self guided tours can be booked same day, however some of the more exclusive one off experiences can get booked up a long time in advance so early booking is recommended.
Can you help with special occasions like birthdays or anniversaries?
Absolutely! Give us a brief with your requirements and budget and we’ll make a recommendation. Use the contact form below to get in touch.
What payment methods do you accept?
We use all forms of credit and debit card that are approved by our payment providers – Stripe.
